FAQs

Shipping and Processing:

Do you ship internationally? We currently only ship within the United States.

Where do you ship from? Our products are shipped from our workshop in North Carolina, ensuring quality and care in every order.

How long does it take to process an order? We typically process orders within 1-3 business days.

Orders and Refunds:

Are your tables handmade? Absolutely! All our tables are meticulously handcrafted, adding a personal touch to your furniture.

How can I cancel an order? To cancel an order, please reach out to our customer support team as soon as possible. We'll assist you in the cancellation process.

Payment Options and Delivery Times:

What payment methods do you accept? We accept major credit cards and PayPal for your convenience.

How long will it take to receive my order? Due to high demand, some orders may take 2-4 weeks for delivery. We appreciate your patience as we work to deliver quality products.

Refunds and Missing Orders:

What if I don't receive my order within 30 days? If you haven't received your order within 30 days, you may be eligible for a refund. Please contact our customer support team to initiate the process.

Customs and Taxes:

Are customs duties and taxes included in the price? Customs duties and taxes are not included in the listed price. These charges, if applicable, are the responsibility of the buyer and are assessed by the destination country's customs authorities.

Can I prepay customs duties and taxes for international orders? Unfortunately, we do not offer the option to prepay customs duties and taxes. Please check with your local customs office for specific information regarding potential fees for your order.

How are customs duties and taxes calculated for international shipments? Customs duties and taxes vary by country and are typically determined by the customs authorities in your destination. We recommend contacting your local customs office to understand the specific fees and procedures related to your order.

We hope these FAQs address your questions and concerns. If you have any further inquiries, please don't hesitate to contact our friendly customer support team, and we'll be happy to assist you.